My parcel arrive damage!

I need help please. Receive my parcel box today via post office, but the box is damaged, with hole, and one item is damage too, what I must do now?
Igor 09.10.2013 18:48

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Hi Igor
and very sorry to hear your package got some damage during the transportation. All the packages are insured for the value stated on the custom form, so do not worry. First, please make sure you take pictures of the damage - package itself and product inside. Also, did you claim the damage during the time of delivery? Contact our customer service via message in your order and ask for the help, we can start the claim for you.
IShipUSA 09.10.2013 18:49
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